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Technical Support

Find help with searching for plasmids in our repository, or troubleshooting issues with the plasmid you received

I have a question about a plasmid, kit, or library I received.

  • How can I learn more about the Promega Plasmid Collection?
  • How do I troubleshoot issues with Cloning Grade DNA?
  • What strain of bacteria does my stab contain?
  • My stab did not grow. What do I do?
  • How do I report a problem with a plasmid?
  • Do you have full sequence for my plasmid?
See all 8 articles

I have a request!

  • What services does Addgene provide?
  • How do I search for a plasmid in your repository?
  • I could not find a plasmid on Addgene’s website. What do I do now?
  • Can Addgene do custom cloning of my gRNA?
  • Can you request this plasmid for me?
  • Does Addgene do custom cloning?

I have a question about your website.

  • What is the Developers Portal?
  • How do I search by sequence?
  • What do the flames mean?
  • How can I be notified when a new material becomes available?
  • How does Addgene create plasmid maps?
  • How do I report a discrepancy I found on your website?
See all 8 articles

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