We make every effort to anticipate the demand for our viral preps and to produce an adequate supply of these items. However, viral items in our catalog may occasionally be back-ordered. Due to production and QC timelines, these items may be unavailable for several weeks. If an item is on back-order, you are still able to add the item to your cart and checkout. However, your entire order will remain on hold until the item is back in stock.
To receive in stock items as quickly as possible, please place a separate order for back-ordered items. Addgene is not able to separate orders once the order has been submitted through our website.
- If an item is on back-order, you will see the following message on the item page:
- If you have added a back-ordered item to your cart, you will see the following alert:
If you have questions regarding the status of your order, please email us at firstname.lastname@example.org.