Invoices are generated only after an order has shipped from our facility.
- For orders paid by Purchase Order: once the order has shipped, we will email an invoice to the order contact or an organization’s Accounts Payable Department if enrolled in e-invoicing. An organization with a central Accounts Payable Department can enroll in e-invoicing by contacting firstname.lastname@example.org.
- For orders paid by credit card: your card will be charged once the order has shipped, and we will email you a copy of the paid invoice as a receipt for your payment.
Please note: If you require an additional copy of an invoice, please send a request after your order has shipped to email@example.com and reference your invoice/order number.