Every order with Addgene is subject to our Terms of Purchase.
No Returns: Due to our materials’ perishable nature and other regulatory factors, Addgene cannot accept returns. If you experience any problems with your order, please contact firstname.lastname@example.org within thirty (30) days of receiving your package.
Refund Policy: All materials on Addgene’s website are understood to be experimental in nature and may have hazardous properties. You are responsible for the contents of your cart at the time of checkout. Unless you notify us within twenty-four (24) hours of placing your order that you would like to remove an item or cancel your order or that you experienced a technical error during the checkout process, Addgene is under no obligation to refund any portion of your purchase. In the event that you receive a wrongfully delivered package, Addgene shall, in its sole discretion, either replace the wrongfully delivered materials or refund the processing fee (exclusive of shipping and handling) paid by you for such materials, provided that such matters are brought to Addgene's attention in writing within thirty (30) days of your receipt of the package.