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I haven't received an order confirmation, has my order been placed?

If you or someone in your lab has not received a confirmation email with an Addgene order number, then your order is most likely not yet in our system.

Addgene cannot fulfill orders sent via email, fax, or phone. All orders are processed according to the information entered through our online checkout process only.

Please note: If you are placing an order with a purchase order (PO), it is a two-step process:

  1. Follow your institution's internal procedures to generate an authorized PO number
  2. Place your order on our website and enter the PO number as payment during checkout

Once the order has been placed online, we can get things moving quickly. Most orders are turned around within a week. More detailed ordering instructions can be found at

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