Addgene Help Center

Return to

How do I pay by credit card?

Addgene accepts VISA, MasterCard, and American Express. Credit card information can be entered through our website during checkout or to pay for an open invoice.

To pay during checkout: 

  • Select Pay by Credit Card during the checkout processPay_by_Credit_Card.png
  • Credit cards are processed only after the order has shipped
  • We will send a receipt to the order contact once the card has been charged. You may see a pending or pre-authorization charge in your account until the card has been processed.

To pay an open invoice:

  • Please email, referencing the invoice/order number. We will then provide a secure link to access our payment gateway.
  • After you submit your credit card information, we will finish processing the payment and email you a receipt.

Please note: For security purposes, we are not able to accept credit card information over the phone. All credit card information must be entered during checkout or through a secure link to our payment gateway.

Credit card information entered through Addgene’s website is processed in accordance with Level 1 Payment Card Industry Data Security Standard (PCI DSS).

Powered by Zendesk