- Log in to your Addgene account
- Navigate to My Account
- Click on Open Orders. If your order is still eligible for cancellation, you will see a “Cancel Order” button.
- Click on the Cancel Order button. A confirmation email will then be sent to the order contact and Recipient Scientist listed on the order.
Please note that if your order has already been processed for shipment, we may not be able to cancel it.
If you do not have access to the account that placed the order, please email help@addgene.org and we would be happy to help.