- Log in to your Addgene account
- Navigate to My Account
- Click on Open Orders. If your order is still eligible for cancellation you will see a cancel button next to it.
- Click on the Cancel button. A confirmation email will then be sent to the order contact listed on the order.
Alternatively, you can cancel an order from the order summary page:
If you do not have access to the account that placed the order, please email firstname.lastname@example.org to request a cancellation. Please note: if your order has already been processed for shipment, we may not be able to cancel it.