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How do I cancel an order?

  • Login to your Addgene account
  • Navigate to My Account
  • Click on Open Orders. If your order is still eligible for cancellation you will see an orange cancel button next to it.
  • Click on the Cancel button. A confirmation email will then be sent to the order contact listed on the order. Cancel_Order.png

If you do not have access to the account that placed the order, please email to request a cancellation. Please note: if your order has already been processed for shipment, we may not be able to cancel it.


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